Contract Services

City of West Hollywood

Competitive Procurement of a Solid Waste Contract

2004

Client Needs

The City needed a new contract with improved recycling services, as the City was under a time extension with the CIWMB to meet diversion goals.  The City consists of predominantly multi-family units and had already implemented a comprehensive multi-family recycling program, but lacked recycling opportunities in other areas.  The City’s high density, narrow streets and hilly terrain provided collection challenges.    

HF&H Solutions

HF&H managed the procurement process, reviewing proposals, interviewing proposers and negotiating the final agreement.  We conducted community outreach meetings and worked with the City to identify recycling improvements to be made for single-family, commercial and restaurant customers. 

We considered the City’s unique geography, high number of multi-family residents, and extreme density when working with staff to determine the ideal service package for its constituents.  The City received nine proposals, a high number for this type of procurement process, and awarded the contract to a new service provider.

Resultss:

• Reduced overall rates by 21%, saving ratepayers $8.9 million over the 8-year term
• City was reimbursed for procurement costs by new contractor
• Implemented an AB 939 Fee of $100,000 per year that contractor pays City
• Collection at no additional charge from street litter containers.
• Restaurant food waste diversion program tailored to the City’s high density
• Free commercial recycling
• Mixed waste processing of commercial waste
• Automation of single family refuse, recycling and green waste
• Biennial neighborhood cleanup campaigns
• Curbside electronic waste collection at no additional charge
• New alternative fuel collection vehicles and new residential carts
• Improved reporting and performance requirements