Contract Management Services

SOLUTIONS

Contract Management Solutions

Do you have limited staff resources to manage and monitor your recycling and solid waste contracts or permits? Do you need to supplement in-house resources with recycling and solid waste contracting specialists or solicit a different perspective? If so, HF&H can provide staff resources and expertise to manage contracts strategically for improved service and to monitor contractor performance on an ongoing basis.

Flexibility and Expertise

HF&H is ready to put an entire team of highly experienced experts to work for you. We have specialized skills across a wide range of disciplines: contract compliance, contract negotiations, diversion program planning and implementation, auditing and accounting, legal review, public policy, and public outreach. Our most experienced consultants will actively contribute their expertise to serving your needs.

Measurable Results

Our services have helped more than 200 municipalities significantly reduce costs and achieve or exceed program goals. We have helped to establish and monitor sound contracts, and effectively deliver collection services to residents and businesses. For example, the City of Lawndale’s residential diversion rate increased 30 percentage points in three years with HF&H’s assistance.

Did you know? You can use AB 939 fees and grant funds to offset the cost of HF&H contract management services.

SERVICES

Contract Compliance

• Monitoring compliance with contract requirements

• Tracking and analysis of program data

• Audits of contractor’s records

• Verification of requested rate adjustments

• Assessment of diversion and outreach programs

Contract Coordination and Oversight

• Facilitation of regular meetings with contractor

• Development and implementation of performance improvement plans

• Review and approval of public education materials

• Response to customer complaints

Periodic Contract Management Assistance

• Negotiation of contract ammendments

• Preparation of contract management tools

• Development of data tracking and analysis process

• Survey of customers to assess quality of service and future needs
  

VALUE

Our contract management services can address all facets of your contracts, permits, and program needs and desired goals. We can:

• Maximize your ability to meet and exceed program and diversion goals

• Take a proactive approach to minimize compliance issues with your contractors, permittees, and/or regulators

• Improve collection services and program performance by working with contractors and/or permittees to ensure that:

  • Performance standards are enforced

  • Contract requirements are being met

  • Contractor payments are timely and accurate

  • Customer rates are competitive and accurate

  • Customer requests and complaints are responded to in a timely manner

• Monitor programs to identify potential problems and plan for future changes

“The reason we hire HF&H time and again is the personal service. They are extremely responsive to our needs. I would recommend HF&H to any jurisdiction faced with challenging solid waste issues.” Tami Piscotty Assistant to the City Manager City of La Palma

ADVANTAGES YOU CAN TRUST

Client Satisfaction

Our clients have unanimously reported 100% satisfaction with our results, hire us again and again, and recommend our services to other jurisdictions with similar
needs.*

Incomparable Support

HF&H delivers outstanding support every step of the way. We build long-term relationships and deliver long-term value.

Substantial Results

We address your particular challenges and maximize your solid waste, recycling, and diversion results. We’ve saved our clients millions of dollars, collectively, through expert monitoring of contractor compliance.

One-Source Solutions

As a team with extensive public sector and private hauler experience, we offer comprehensive solutions to your diversion compliance and contract performance issues.

Get to know us and discover why we’re the right choice for your public agency’s contract management needs.

*Results of 2006 HF&H Client Satisfaction Survey conducted by Johnston, Gremaux & Rossi, LLP, Certified Public Accountants.

“In my 25+ years of municipal administration, I have retained and managed the services of over 15 different consulting firms. I can truly say that HF&H is probably the finest firm in terms of personnel, flexibility, expertise and effectiveness that I have ever worked with.” Antonio E. Acosta Deputy City Manager/ Leisure Services Director City of Union City