HF&H's mission is to provide services of high value and quality, to improve public services and the use of environmental resources, and to serve our clients with integrity. We believe our mission distinguishes us from our competitors. It has resulted in our high degree of client satisfaction and our reputation as one of the top solid waste management consulting firms in the western United States.

HF&H's professional approach to management consulting includes:

• Focusing on client objectives and goals
• Agreeing with the clients on the work to be performed, the time, and the budget
• Staffing projects with a team of qualified consultants
• Documenting and performing effective quality control review of the work performed
• Communicating frequently with the client

HF&H provides clients with both the breadth of experience of a national firm and the responsiveness, accountability, and personal commitment of a local firm. HF&H staff includes accountants, economists, engineers, and management consultants with both public sector and industry experience. The synergy resulting from the varied backgrounds of our consultants provides substantial added value to our clients. This value can rarely be achieved by individual engineering, accounting, or management consulting firms.

Our regional location and focus ensures that we are intimately familiar with legal, regulatory, and industry developments. Because our consultants are seldom far away, our clients always receive a timely, personal response to their needs. In a recent client satisfaction survey, 100% of the respondents said, "HF&H staff were responsive to my needs and inquiries."